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A little while ago, the nut on my Burns Legend DeLuxe broke after a bit of overenthusiastic string bending.

I sent an e-mail to Burns and got a reply from Barry saying he could supply a replacement in exchange for a cheque for £10. I immediately dispatched said required cheque and the next day my new nut arrived in the post! He must have posted me the nut before I had even put my cheque in the postbox!

Such trust and first class service. I've had the guitar now for over 10 years and it's my pride & joy. It's doubly comforting to know the company behind it is also excellent.

Well done Burns & Barry.

I have 3 Burns guitars and have always found their customer service to be first rate! Some time ago I e mailed them asking the cost of a few of the fibre trem washers. A few days later a received a pack of them with their compliments at no charge. Other manufacturers please take note!

I agree, Barry's service has always been excellent.

All the best,

Nick

Totaly agree, I also requested the trem washers & recieved them free of charge. Also any time I have contacted Barry by phone he has always been willing to be up for a chat.

Ian

hankb56 wrote:Totaly agree, I also requested the trem washers & recieved them free of charge. Also any time I have contacted Barry by phone he has always been willing to be up for a chat.

Ian

Me too. Great bloke and service.

I also own a couple of Burns Guitars and would agree with all the above comments great company ,great guitars and 1st class service

JimTidmarsh wrote:A little while ago, the nut on my Burns Legend DeLuxe broke after a bit of overenthusiastic string bending.

I sent an e-mail to Burns and got a reply from Barry saying he could supply a replacement in exchange for a cheque for £10. I immediately dispatched said required cheque and the next day my new nut arrived in the post! He must have posted me the nut before I had even put my cheque in the postbox!

Such trust and first class service. I've had the guitar now for over 10 years and it's my pride & joy. It's doubly comforting to know the company behind it is also excellent.

Well done Burns & Barry.

Thats a strange bit of damage to your guitar. I've never heard of that one before.
Even Jimi would have had problems wrecking that part of his instrument

[/quote]Thats a strange bit of damage to your guitar. I've never heard of that one before.
Even Jimi would have had problems wrecking that part of his instrument [/quote]

I must say, I was surprised as well!!! The nut must have already had a hairline crack under the 2nd String that finally gave. I was bending the fourth string and half the nut moved up a 1/4 inch to protrude above the sixth string!

Well if Barry ever wants someone to road test his guitars to destruction he knows where to go!

Yep, I'm up for it!!