Finally, I have found it! Apologies for not getting back to you straight away Tony, but I see Amanda has assisted in my absence.
With regard to us sending out notifications, if memory serves me right, I don't recall ever getting notification from Lakeside for Shadowmania, just your money being taken from your method of payment followed by the arrival of tickets and a receipt a few weeks later. Anyone having booked with the likes of Ticketmaster will know that it's rare to get your tickets any sooner than the week before your booked event, quite why it takes that long when that's their sole business, I'll never understand. We're aiming to get them in the post at the beginning of May and I believe anyone having paid by Paypal will have a receipt of their transaction in an email from them. One of the reasons we wanted to use Paypal was because of that extra security, shame, as you say, they had a few hiccups on the day we opened!
I work full time, study part time for my Masters, and for some bizarre reason, spend almost all of my spare time trying to co-organise this event, giving many hours of my time for free and risking the possibility of being out of pocket too. As I'm sure you'll appreciate, we're not in any way trying to compete with the service offered by Lakeside, they have staff to run their box office for a start, we're just trying to get people together for a great weekend and doing so from our living rooms somewhere in between eating dinner and going to bed. If anyone with some spare time would like to offer to help us, that would be greatly appreciated, but as it is, there's just a few of us, doing what we can, when we can. Anyone with any questions, or indeed complaints, are more than welcome to use the contact form on the website. It's a bit impractical and time consuming for me to trawl through all of the threads on here on the off chance that someone asks a question and I'm grateful to those who messaged me yesterday to alert me to this post.
If I can help in anyway Tony, please, contact me, I'm here to help and very happy to do so. Anyone can email us at
info@shadowsfix.co.uk and we'll get back to you as soon as possible.
Best wishes
Jayne